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SUMMARY
OF POWER CONVERTER |
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Progressive
Dynamics provides a 2-year “Limited Warranty”
for all Inteli-Power Converters sold to distributors. This
“Limited Warranty begins on the customer’s date
of purchase. The following summary of our warranty program
was developed in cooperation with our Distributors and OEM
customers. It is designed to meet the needs of the Boat /
RV Owner, the Distributor, the OEM Manufacturers and Progressive
Dynamics. FIELD FAILURES: 1. We ask that your retail customers contact the PDI Service Department Directly at 269-781-4241 for replacement of defective converters. Customers must have the following information available before contacting PDI.
2. If
our service personnel determine that the converter is defective
and under warranty, Progressive Dynamics, at it’s discretion
will then ship a NEW converter or a Factory Serviced and Warranted
replacement converter to the customer via UPS Ground. The
cost of the replacement converter will be determined based
on the model number. The customer’s credit card number
will be recorded however, this charge will not be processed
for 30-days. The customer must then return the defective converter
to PDI within 30-days or their credit card will be charged
for the agreed upon cost of the replacement unit. 3. Once the customer receives the replacement converter, the defective converter should be returned to Progressive Dynamics in the same shipping carton to reduce the possibility of shipping damage.
Power
converters that fail in the field are to be returned to the
Progressive
Dynamics Service Department Telephone 269-781-4241 Fax 269-781-8729
1. We
understand that in some instances the distributor must replace
a defective converter from his stock. We ask that the distributor
service department first test the converter (CLICK ON
TROUBLESHOOTING
POWER CONVERTERS)
before replacing the charger.
NOTE:
3. When the defective converter is received at PDI, it will be tested to confirm that the warranty claim is valid. Progressive Dynamics will then issue full credit to the distributor. This credit memo will reference the RGA number assigned.
NOTE:
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